FAQs

Where is your store located?
Our store address is 104 St John’s Rd, Petts Wood, Orpington, BR5 1HZ, United Kingdom.

Do you accept exchanges?
No we do not offer exchanges unless the item you received is damaged, defective, or incorrect. If that applies, please contact our support team for assistance.

What is Zoriv’s return policy?
For full details on returns and refunds, please refer to the Return & Refund Policy section on our website.

Will I receive a confirmation email after placing my order?
Yes. Once your order is successfully submitted, you’ll receive a confirmation email containing your order details.

Where can I read your policies?
Links to our Shipping Policy, Return & Refund Policy, Privacy Policy and Terms of Service are available in the footer of every page of our site.

Do you have a physical store?
No. Zoriv operates entirely online and does not maintain a public walk-in retail location.

How do I start a return?
To request a return, please contact us via the email shown on our website. We will guide you through the return process.

How can I track my order?
Once your order has been dispatched, we will send you a confirmation email that includes tracking details, enabling you to monitor its delivery status.

What happens if I receive the wrong item?
If you receive an item that is incorrect or not what you ordered, please contact our support team immediately. We will arrange for a return or replacement at no extra cost.

Contact Us

We’re always happy to help. If you have any questions about your order, our products, or our policies, please reach out to our support team.

Email: support@zoriv.store
Phone: +44 7450 949570
Address: 104 St John’s Rd, Petts Wood, Orpington, BR5 1HZ, United Kingdom