By making a purchase with Zoriv, you agree to the terms outlined below. These guidelines are intended to give you a clear understanding of our return and refund process.
A. Return Policy
You have 30 days from the date you receive your order to request a return. To be eligible, items must be in their original condition, unused, unworn, with tags still attached, and returned in the original packaging.
B. Return Process
To start a return, please contact us at support@zoriv.store or through Live Chat with your order number and reason for return. Once your request has been approved, we will send you a return shipping label along with detailed return instructions. Returns sent without prior approval cannot be accepted.
C. Damaged or Incorrect Products
Please check your order upon delivery. If you receive a damaged, defective, or incorrect item, contact us immediately so we can resolve the issue as quickly as possible. To arrange a return for a faulty or incorrect product, reach out to support@zoriv.store
or via Live Chat.
D. Exchanges
We do not offer exchanges unless the product is defective, damaged, or incorrect in size or type. If this applies to your order, please contact us at support@zoriv.store
for assistance.
E. Restocking Fee
We do not charge any restocking fees on returned items.
Contact Us
We’re always happy to help. If you have any questions about your order, our products, or our policies, please reach out to our support team.
Business Name: Zoriv
Business Days: Monday To Friday
Business Hours: 9 AM TO 4 PM
Chat Support: 24/7
Support Email: ; support@zoriv.store
Business Address: 104 St John’s Rd, Petts Wood, Orpington, BR5 1HZ, United Kingdom